Infinx Healthcare Pvt. Ltd
Performs moderately complex data entry work. Work involves entering data and maintaining files and documentation. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
Performs computer data entry using computer systems and/or spreadsheet.
Verifies data files.
Prepares formatting programs for most applications and corrects entry errors; compare hard copies with source documents, identifies discrepancies and makes corrections.
Assists in updating records using data from application processors.
Verifies source documents against “dummy” printout for data entry or application errors; may verify data entered from a variety of documents.
Assists in handling of all filing duties, files and retrieves folders, maintains logs to track files, searches for misfiled or lost files, and boxes records for storage.
Advises others on work procedures.
Examines source document during data entry for appropriate coding and contents.
Calculates application fee, over/under-payments and verifies deposits using 10 key adding machine.
Performs related work as assigned.
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Experience and Education
Six months of experience performing data entry with accuracy. Graduation from a standard senior high school or equivalent. Education beyond high school completion will substitute for experience.
Knowledge, Skills, and Abilities
Knowledge of computer systems and/or spreadsheet applications (indicated by division).
Knowledge of data entry equipment, of office practices and procedures.
Skill in the operation of data entry equipment (equipment designated by individual division).
Skill in typing required (speed designated by individual division).
Ability to communicate effectively both orally and in writing.
Ability to perform works which involves entering or verifying a variety of documents.
Ability to work efficiently and effectively to meet deadlines.
Ability to detect and resolve error conditions; and to select and transcribe data.
Ability to pay attention to detail and perform with a high level of accuracy.
Ability to follow instructions and maintain effective working relationships with supervisor and co-workers.
Ability to maintain confidential and sensitive information.
Ability to learn standards and coding.
Proficient in the use of office machines and data entry equipment.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking