Conservation Services Group
The Customer Engagement Manager will lead ongoing strategy, planning, development and implementation for CSG’s customer engagement platform. In this role, you will be the catalyst for applying innovative customer communication and engagement practices to improve client (utilities, state agencies, and other organizations offering energy efficiency programs) customer service, customer conversions (participation in client energy efficiency programs) and return on investment. You will be responsible for ensuring the integration of marketing automation, CRM and other systems and tools to enhance customer engagement and tracking through our client programs. This position requires the ability to balance marketing and data-driven analytics to increase customer conversions and maximize efficiency within multi-touch sales cycles. The position will work closely with client program teams, Marketing, Call Center, Operations, Finance, Products and IS. The Customer Engagement Manager reports to the Vice President of Marketing and Communications.
Salary Range: Commensurate with experience
CSG’s compensation package includes comprehensive medical coverage with BlueCross BlueShield Blue Care Elect PPO, dental coverage with Delta Dental PPO, and vision coverage with EyeMed Vision Care; Employer paid life and AD&D insurance and STD & LTD insurance coverage; Plus paid holidays, PTO, and employer matching 401(k) retirement plan.
Please apply online at: http://jobs-csg.icims.com
CSG is an Equal Opportunity Employer
Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.
People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?