Conservation Services Group

Manager, Professional Services

Job Summary


Conservation Services Group






Full Time





Close Date:






Albany, NY


The Professional Services Manager will manage a team of 7-9 technical and business staff and reports to the Director of Professional Services, Regional IS. Leads and introduces project analysis best practices, ensures adherence to standard project processes and methodologies, and engages client program management as partners in the planning and prioritization of projects. Monitor and provide oversight to meet defined business requirements to deliver projects on time, within budget and with quality results. The Professional Services Manager will display technical competency, business acumen, fiscal maturity, client advocacy at all times, and demonstrate the ability to anticipate, recognize and resolve issues.



  • Manage a diverse team of IT professionals including Data Analysts, Software Engineers, and Applications Support staff across multiple offices in the Mid-Atlantic Region fostering a team environment and leveraging skills across the team.
  • Plan, manage and assign project work and service requests. Monitor progress, assess issues and risks, and communicate status to IT leadership and business stakeholders. Meet with stakeholders regularly to provide progress updates and re-prioritize as needed. Deliver projects on time and within budget.
  • Report project status on a regular basis to management via appropriate delivery mechanisms, project plans, risk/mitigation plans, forecasts, etc.
  • Manage project scope and budget, ensuring any changes in scope are quickly communicated and approved by customer.
  • Lead personnel management activities including performance management and review, career development, and new employee hiring. Provide hands-on coaching and mentoring of team members.
  • Identify and facilitate training and development opportunities for staff to enhance technical and industry knowledge and expertise.
  • Serve as primary liaison for communication between the Team and internal program management, regional IS management, and the central IS teams.
  • Enforce and communicate company, department, and team policies and procedures including formalized project management methods and tools along with adhering to the company’s Agile-Scrum development process.
  • Lead ongoing project planning and estimating for future approved projects and service requests, considering current and future resource capacity and availability.
  • Assist in the feasibility analysis; initial scoping, and recommendation process for future projects to be approved through IT leadership, steering committees, and standard demand management processes with the business stakeholders.
  • Work closely with regions and other central services to address business obstacles internally and externally.
  • Provide metric reports to management on key objectives, including compliance on SLA’s.
  • Support project initiatives, including: Budget considerations, time and resource estimates, defining the project scope and objectives, risk assessments, etc.
  • Establish and foster positive working relationships with internal program staff, clients, and other business partners.
  • Provide IT presence in client meetings as needed.
  • Assist the Director of Regional IS with responses to RFPs and RFIs as needed, focusing on excellence in Statement of Work definition and estimation.


  • Bachelors Degree in business, software engineering, computer science or related field.
  • Minimum 3 years of staff or project management experience in an IT department.
  • Experience working on mission critical software projects; being the liaison between the business and IS gathering business requirements, or manager of team responsible for gathering business requirements.
  • Demonstrated experience in creating and implementing processes and procedures necessary to maintain high levels of customer satisfaction and retention.
  • Experience in planning, prioritizing, and managing multiple projects and project teams.
  • Strong background in reporting and data analysis.
  • Experience working collaboratively with cross-functional and cross-organizational (vendors, clients, partners) teams.
  • Excellent customer service acumen.
  • Sharp attention to detail and excellent organizational skills.
  • Excellent communication skills, both oral and written.
  • Some travel.


Salary Range: Commensurate with experience


CSG’s compensation package includes comprehensive medical coverage with BlueCross BlueShield Blue Care Elect PPO, dental coverage with Delta Dental PPO, and vision coverage with EyeMed Vision Care; Employer paid life and AD&D insurance and STD & LTD insurance coverage; Plus paid holidays, PTO, and employer matching 401(k) retirement plan.


Please apply online at:

CSG is an Equal Opportunity Employer


Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.

People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?