Conservation Services Group

Program Analyst

Job Summary


Conservation Services Group


Energy Efficiency/Conservation




Full Time





Close Date:




Not Applicable


Westborough, MA


CSG is currently seeking a self-motivated, high energy, Program Analyst to partner closely with internal CSG teams to lead, analyze, propose and deliver business solutions for the Massachusetts based RCS program. There will be a strong emphasis on assisting CSG Field Managers in compiling, analyzing and tracking program data for reporting program information. This individual will develop processes to assist in the overall delivery and support to Field Managers, Lead Energy Specialists, Energy Specialists as well as back office personnel. This will be achieved by, facilitating and participating in internal work sessions with the program user community, documenting and analyzing business requirements, and coordinating the overall solution delivery for the program. They will be responsible for gaining a clear understanding of the business and user needs and preparing well-structured solutions for multiple RCS teams.


  • Collaborate with program management staff to meet client program information and reporting needs.
  • Address CSG management and client inquiries regarding past and current customers to determine level of follow up HEA.
  • Coordination of repeat customers, same day schedule updates and responding to Contact Center special requests.
  • Coordination of marketing and special initiative events
  • Develop program reports for internal and external clients.
  • Compile and analyze monthly/quarterly/annual reports and make necessary adjustments, address variances and assess results.
  • Perform data analysis to make recommendations to management. These recommendations could pertain to individual participants or overall Program changes.
  • Collaborate with program management staff and clients to meet program information and reporting needs. Respond to client inquiries.
  • Develop or modify processes to track allied contractor data and transactions according to contract specifications.
  • Identify, document, analyze, propose and deliver business solutions by working with the program user community and CSG central services to ensure the program requirements and requests are finalized including; scope, data sources, work flows and processes, assumptions, risks, and end user documentation.
  • Establish benchmarks for the program and assist in the development of the processes and reports to quantify and track those measures.
  • Evaluate the final business solution, identify and document opportunities for future improvements and schedule for subsequent phases.
  • Communicate and act as the day to day liaison with various program teams and CSG central service teams to develop an effective working relationship ensuring business solutions are being developed on time.
  • Understand the business needs and research the various process and/or technology options that best fit the user requirements.
  • Implement and follow business processes to ensure data integrity.
  • Assist with application and reporting system operations.
  • Verify and review data via measurement verification and critical path reporting, ensuring quality control measures are in place.


  • 3-5 years financial or business analysis experience, with knowledge of key financial concepts and mathematical calculations preferred
  • Experience in gathering and translating business requirements to either process or system solutions.
  • Strong communication skills with the ability to present in front of both technical and non-technical audiences.
  • Demonstrate very strong analytical and problem solving skills.
  • Ability to adapt and be flexible in a growing and changing environment.
  • Dedicated, self-motivated and dependable.
  • Strong organizational and problem solving skills with multiple competing priorities
  • Demonstrated, strong written and verbal communication and interpersonal skills
  • Solid understanding and experience using Microsoft Office programs, especially Excel and Access.


Salary Range: Commensurate with experience


CSG’s compensation package includes comprehensive medical coverage with BlueCross BlueShield Blue Care Elect PPO, dental coverage with Delta Dental PPO, and vision coverage with EyeMed Vision Care; Employer paid life and AD&D insurance and STD & LTD insurance coverage; Plus paid holidays, PTO, and employer matching 401(k) retirement plan.


Please apply online at:

CSG is an Equal Opportunity Employer


Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.

People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?