Conservation Services Group

Program Coordinator

Job Summary


Conservation Services Group






Full Time





Close Date:




Not Applicable


Westborough, MA


Provide administrative support to the delivery of programs and services to CSG customers, contractors and field staff for the RCS division



  • Assist RCS QA/QC team in completing daily functions to help facilitate work through the Mass Save Program.
  • Assist in the resolution of customer issues related to QA/QC inspections.
  • Document calls and customer and contractors issues in program database.
  • Follow-up with field staff to secure necessary documentation. Respond to field staff requests for information, changes or paperwork to complete their assignments.
  • Input, verify and correct data for monthly program reporting requirements.  Check data file for completeness. 
  • Assist contractors and field staff in making changes to work orders. 
  • Document inspection results from weekly inspection meeting.



General Responsibilities (specific documentation steps may vary by program):

  • Initiate and respond to customer calls for information on program offerings and requirements. Contact field staff or supervisors as needed.
  • Assist in the resolution of customer issues.
  • Document calls and customer issues in program database and educate customers in program requirements and required documentation.
  • Review rebates, bids, and contracts submitted by customers to ensure program eligibility. Process rebates for energy savings initiatives in CSG software.
  • Follow-up with customers or field staff to secure necessary documentation.
  • Respond to field staff requests for information, changes or paperwork to complete their assignments.
  • Document inspection results and resolve any customer service or billing issues.
  • Processes contracts and work orders. Assist customers and field staff in making changes to contracts and work orders. Track and complete fulfillment orders.
  • Send authorizations to banks for customer payments.
  • Assist in monthly invoicing process by checking and verifying data.
  • Process customer payments and deposits.
  • Input, verify and correct data for monthly program invoicing and reporting requirements. Check data file for completeness.
  • Additional duties as determined by management.


  • HS Diploma or equivalent education required, 2-4 years of college preferred
  • 2-4 years administrative experience in an office environment.
  • Strong oral and written communication skills
  • Strong mathematical skills
  • Demonstrated interpersonal skills and team orientation
  • Detail orientation and ability to balance multiple tasks and deadlines
  • Proficient in Microsoft Word, Excel, Outlook
  • Database experience preferred

Salary Range: Commensurate with experience


CSG’s compensation package includes comprehensive medical coverage with BlueCross BlueShield Blue Care Elect PPO, dental coverage with Delta Dental PPO, and vision coverage with EyeMed Vision Care; Employer paid life and AD&D insurance and STD & LTD insurance coverage; Plus paid holidays, PTO, and employer matching 401(k) retirement plan.


Please apply on-line at:   


CSG is an Equal Opportunity Employer



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Key Words: green jobs, energy efficiency, utility, conservation, BPI, LEED, weatherization, HVAC, clean energy, energy conservation, csg jobs, energy consulting, energy efficient, green energy, renewable energy


Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.

People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?