Conservation Services Group

Application Support Analyst

Job Summary

Company:

Conservation Services Group

Category:

Any

Type:

Any

Status:

Any

Relocation:

None

Industry:

All

Close Date:

09/06/14

Compensation:

Hours:

Not Applicable

Location:

Description

Position Summary:

The Application Support Analyst is the primary liaison for the CSG customers (internal and external). In this role, the Analyst will work with the customers, and the IS team who supports the software, to diagnose issues and assign priorities, triage issues, and provide follow-up on issues to guarantee excellent support to our customers.   The Analyst must have a strong understanding of CSG’s business and the customer’s implementation as well as excellent communication skills.   

 

Responsibilities: 

  • Analyze software issues reported by the customers.
  • Understand and assess customer-reported issues to determine prioritization.
  • Perform QA activities as required to test and reproduce issues reported. 
  • Resolve support level 1 and 2 issues reported.
  • Triage and escalate issues to be resolved by other IS teams
  • Manage and ensure documentation of assigned incidents, including internal and external communications.
  • Perform efficient incident management while maintaining quality standards.
  • Provide telephone, email and web support to internal and external customers.
  • Continuous education of Energy Efficient programs and new software products and enhancements is required.
  • Engage with IS and other teams to stay abreast of changes.

 

Requirements

  • BA/BS in Business, Software Engineering or Computer Science.
  • 2-4 years of Customer Support environment work experience
  • Strong analytical and problem solving skills.
  • Strong communication skills, internally and externally, communication liaison between multiple parties.
  • Strong organizational skills with multiple competing priorities.
  • Ability to foster a cooperative work environment
  • Ability to adapt and be flexible in a growing and changing environment.
  • Knowledge of, and experience with, Oracle database systems highly desirable
  • Experience with SQL preferred
  • Experience with PL/SQL Developer, Kentico CMS, or Oracle Developer preferred

 

Salary Range: Commensurate with experience

 

CSG’s compensation package includes comprehensive medical coverage with BlueCross BlueShield Blue Care Elect PPO, dental coverage with Delta Dental PPO, and vision coverage with EyeMed Vision Care; Employer paid life and AD&D insurance and STD & LTD insurance coverage; Plus paid holidays, PTO, and employer matching 401(k) retirement plan.

 

Please apply online at: http://jobs-csg.icims.com  
 
CSG is an Equal Opportunity Employer

 

Company Overview:

Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees  are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.   

 

People who work at CSG say that it's a unique kind of organization — one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?

 

Key Words: green jobs, energy efficiency, utility, conservation, BPI, LEED, weatherization, HVAC, clean energy, energy conservation, csg jobs, energy consulting, energy efficient, green energy, renewable energy 

 

Apply Here

PI80556258

 

Company

Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.

People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?