Conservation Services Group

Lead Customer Service Representative

Job Summary

Company:

Conservation Services Group

Category:

Clerical/Administration

Type:

Employee

Status:

Full Time

Relocation:

None

Industry:

All

Close Date:

10/11/14

Compensation:

Hours:

Not Applicable

Location:

Nashville, Tennessee, United States, 37214

Address To:

Nashville, Tennessee, United States, 37214

Description

Position Summary:

Serves as a key role in contact center by facilitating the flow of information between customers, utilities and clients.  Documents and responds to customer requests and responds/escalates according to established standard operating procedures.  Reviews requests, ensures all necessary information is included, and routes requests to the appropriate department.

 

Responsibilities:

  • Receives incoming calls and provides initial screening of customer requests and questions.
  • Evaluates needs and directs customers to appropriate programs/services.
  • Handles both inbound calls and outbound calls as needed for a variety of programs/projects.
  • Performs telephone quality control questionnaire surveys.
  • Accurately enters customer data into tracking software systems.
  • Cross-trained into all regional programs.
  • Adhere to quality monitoring standards as defined by the Quality Observation form.
  • First point of contact for CSRs with policy or process questions.
  • Assigned most complex and highest demand customers.
  • Trains other CSRs and covers for Supervisor or other CSRs when they are out of the office.
  • Provide coverage for morning/evening shift, as an experienced representative with knowledge of all regional programs.
  • Ensures departmental task lists are completed daily.
  • Monitors and addresses behavior of CSRs on the floor, escalating to supervisor if necessary.

 

Requirements

Qualifications:

  • High school diploma or GED required; college degree preferred.
  • 3-5 years Customer Service experience involving extensive telephone experience, typically as a Senior Customer Service Representative.
  • Accurate computer keyboard and data entry skills.  Basic MS Word and Excel.  Excellent listening, telephone, verbal and written communication skills are essential. 
  • Strong organizational skills with attention to detail required. 
  • Ability to work well in a fast-paced team environment.
  •  Ability to manage multiple tasks with ever changing priorities. 
  • Leadership and supervisor aptitude.
  • Bilingual language skills a plus (Spanish/English).
  • Position requires flexibility in hours, split shifts may be required.  Schedule is determined by Contact Center Management based on customer/program requirements. 

Salary Range: Commensurate with experience

 

CSG’s compensation package includes comprehensive medical coverage with BlueCross BlueShield Blue Care Elect PPO, dental coverage with Delta Dental PPO, and vision coverage with EyeMed Vision Care; Employer paid life and AD&D insurance and STD & LTD insurance coverage; Plus paid holidays, PTO, and employer matching 401(k) retirement plan.

 

Please apply online at: http://jobs-csg.icims.com  
 
CSG is an Equal Opportunity Employer

 

Company Overview:

Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees  are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.   

 

People who work at CSG say that it's a unique kind of organization — one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?

 

Key Words: green jobs, energy efficiency, utility, conservation, BPI, LEED, weatherization, HVAC, clean energy, energy conservation, csg jobs, energy consulting, energy efficient, green energy, renewable energy

 

 

Apply Here

PI82512167

Company

Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.

People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?