Customer Service Specialist

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is committed to being the leading global provider of efficient, innovative, and sustainable water technologies. We believe that one of the strongest drivers of innovation is fostering a diverse and inclusive environment. By actively listening, learning, and adapting to local contexts, we collaborate with our customers and communities to 'Solve Water.'

Our comprehensive range of cutting-edge water management solutions—spanning from moving and treating to analyzing and monitoring water—presents an excellent opportunity for you to gain valuable insights into pumps, treatment applications, and all facets of the Australian water industry.

The Customer Service Specialist plays a crucial role in engaging with our customers to understand and address their unique needs, ensuring they receive the right products to overcome their water challenges.

The Position:

• Assist with technical selections and product configuration
• Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
• Manage purchase orders from receipt through to delivery
• Provide order status updates and follow up on any delays
• Build relationships with our customers

Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.

About you

• Excellent interpersonal skills with the ability to successfully communicate with customers
• A strong technical aptitude is highly desired
• Willing to learn and grow with the business
• Resourcefulness, creativity and a continuous improvement mindset
• Strong collaboration skills, working as a team
• Demonstrated problem-solving capability
• Competency in using SAP or similar ERP system, CRM software and other applications

If you’re ready to launch your sales career in the water industry APPLY NOW! We'd love to have you as part of our passionate team that love what they do."

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.