Customer Systems Administrator (Ohio)

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

BASIC REQUIREMENTS:

• Candidates must have an associate’s degree in computer science, or a related field from an accredited college and/or university
• Minimum of three (5) years’ recent verifiable experience in a similar business analyst position with a large multi-national firm.
• Previous recent verifiable experience working with Customer Billing and Call Center systems
• Must have three (5) years of recent verifiable experience in full lifecycle of custom software projects building design, development, testing, quality assurance, support, enhancement, and maintenance.
• Must have the ability to perform technical project management to achieve expected results in a timely fashion
• Candidates must have strong analytical skills and good business process knowledge to include strong computer skills
• Will be asked to provide recent verifiable examples of strong troubleshooting and problem-solving skills
• Must demonstrate excellent teamwork, documentation, and communication skills (both oral and written)

PREFERRED SKILLS:

• Bachelor’s degree in computer science, Information Systems, or a related field
• Previous Electric Utility experience a major plus
• Ability to act as a team leader and project manager

• Ability to quickly adapt to changing business needs

POSITION SCOPE:

Under general supervision, the System Analyst will be engaged in the assessment, planning, and design of functional/technical solutions in support of the business operations for the Customer Applications of the AES US Utility Business. This position will work closely with customer service users, business analysts and other technology team members. The System Analyst will be involved in the full lifecycle of the system solutions and responsible for coordinating, designing, testing, implementing, maintaining, and supporting customer and meter to cash applications. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and building recommendations.

This position will be also responsible for defining, managing and executing budgets to keep the Customer Information Systems running 24*7 and implementing application improvements that will increase the business performance operations

PRIMARY RESPONSIBILITIES:

• Establish, Manage and Execute budgets for the Operation of the Customer Information Systems
• Work with internal business and digital partners to define and understand system and business requirements
• Ensure Change and Security Management Process are being performed under ITGC compliance rules
• Drive the design of technology solutions to include development, testing and business requirements of internal customers
• Validate final technology solutions and ensure the associated design is compliant with the system architectural standards and aligned with business strategies and goals.
• Problem resolution and on-call support will be required as part of 24x7 application support

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.