Elite Field Service Technician

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Elite Field Service Technician will be responsible for executing field service activities at customer sites, ensuring safety and efficiency. This role involves working with advanced and complex systems, troubleshooting mechanical, electrical, and diesel equipment, conducting preventative maintenance, managing parts inventory, and addressing safety issues for both company and customer-owned equipment. The technician will interact directly with customers and may be responsible for servicing multiple systems, locations, or customers.

Responsibilities:

• Create and maintain a safe working environment and culture within the organization.
• Take responsibility for company property.
• Demonstrate high-impact culture through innovation, accountability, and empowerment.
• Collaborate effectively in a team environment.
• Work independently with little to no supervision, while also leading, coaching, and motivating others.
• Work with advanced and complex systems.
• Proactively troubleshoot mechanical and electrical equipment issues.
• Anticipate and resolve safety concerns for both company and customer-owned equipment.
• Provide coaching and training to entry-level technicians.
• May be responsible for work across multiple systems, locations, or customers.

Travel: 20%-80% (overnight stays may be required).

Driving Requirements:

• Complete Driver Application & MVR.
• Submit required forms (Driver Disclosure, Drug & Alcohol Statement, FMCSA Certificate, etc.).
• Road Test.
• Provide Driver’s License & Medical Certificate.
• Clean driving record.
• Ability to obtain required customer clearances (TWIC, DISA, etc.).
• Ability to obtain DOT Medical Card.

Education & Experience Requirements:

• High school diploma or equivalent.
• 3-7 years of technical experience preferred (electrical, mechanical, diesel, fusion).
• Ability to work independently and provide coaching/training to junior technicians.
• Strong technical knowledge.
• Experience with Microsoft Office and smart devices.
• Customer service experience.
• Critical thinking and troubleshooting skills.
• Ability to synthesize technical information and communicate effectively.
• Capable of deriving insights from customer experiences to solve problems in innovative ways.

High Impact Behaviors:

• Continuous Professional Development: Committed to lifelong learning and staying current with industry trends and best practices.
• Collaboration and Teamwork: Values teamwork, contributes to team goals, and embraces diverse perspectives for better solutions.
• Results-Driven Performance: Focuses on delivering high-quality results, sets high standards, and works efficiently to achieve objectives.

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.