Posting Title

Emergency Communications Specialist

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Location

CO - Golden

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Position Type

Regular

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Hours Per Week

40

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Working at NREL

The National Renewable Energy Laboratory (NREL), located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for research and development of renewable energy and energy efficiency technologies.

Join a team of world-class scientists, engineers, and visionaries dedicated to shaping the world’s energy future through cutting-edge research and innovation. From our vision to our NREL community, we are unique in the research community. We are focused on impact. From our work in basic sciences to systems engineering, analysis, demonstration, and deployment, we are focused on solving market-relevant problems that result in advanced, secure, reliable, and affordable energy systems. We are trusted clean energy leaders, developing cost-saving solutions that make U.S. industries more competitive, and support job creation and economic growth across rural and urban communities.

At NREL, we offer a unique, mission-driven work environment with cutting-edge facilities and multidisciplinary research teams. NREL's environment offers strong partnerships with industry, academia, and other national laboratories, as well as professional development opportunities and a competitive benefits package for employees.

Learn about NREL’s critical objectives: NREL's Mission and Vision.

Job Description

NREL currently has an opening for an Emergency Communication Specialists (ECS) position on the Emergency Management team. The ECS plays a crucial role in ensuring the safety and security of NREL, including workers, visitors, facilities, and the environment by serving as a critical information conduit between emergency response and the NREL community.

The ECS is responsible for operating NREL's Central Monitoring Station (CMS), which includes serving as the primary point of contact during on-site emergencies for the South Table Mountain Campus, Flatirons Campus and local leased facilities. Key responsibilities include monitoring fire and life safety alarms, determining appropriate levels of response, contacting 911 when necessary, dispatching internal responders, monitoring security and surveillance systems, maintaining detailed logs, and generating reports. The successful candidate will be a good communicator, problem-solver, and provide excellent customer service.

Primary Duties and Responsibilities

Security System Operations: Operate, maintain, monitor and troubleshoot the site security system, including access control systems, fire/life safety systems, closed-circuit television (CCTV), and intrusion detection system (IDS) capabilities. Maintain updated standard operating procedures and training materials related to the CMS. Provide remedial CMS training for all LP personnel. Provide support for investigations, traffic safety interventions, and parking compliance monitoring as requested.

Emergency Response: Receive emergency support calls and dispatch responses promptly. Monitor security and surveillance systems, responding to alarms and cameras. Maintain accurate logs and produce detailed, fact-based reports. Respond to a variety of issues, concerns, and situations that warrant evaluation and discretionary decision-making, including but not limited to safety matters, utility outages, and assisting with drills and exercises.

Customer Service: Interact with NREL staff, management, visitors, vendors, first responders, and subcontractors, ensuring a positive and professional approach in handling all situations.

Collaboration: Work collaboratively and productively with the security system administrator to troubleshoot, upgrade, and improve the security system. Provide input for after-action reviews and assist in the identification of appropriate best practices and corrective actions.

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Basic Qualifications

High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years of experience or equivalent relevant education/experience. Full knowledge of specialized focused business support functions. Complete understanding of the general and detailed aspects of the business support activities, and their practical applications to problems and situations ordinarily encountered. Fully competent in applicable software packages and office equipment. Demonstrated project administration skills. Full knowledge of specific principles, procedures and practices related to supported fields and disciplines. Strong written and verbal communication skills, team and interpersonal skills.

* Must meet educational requirements prior to employment start date.

Additional Required Qualifications

• A minimum of seven years of experience in security, safety, or emergency response including the use of dispatch, radio, and computer network systems.
• Ability to obtain specific certifications related to emergency management and communication systems within six months of hire, including IS-100, IS-200, IS-700, or an NENA/APCO equivalent.
• Strong communication skills, both verbal and written.
• Strong multitasking, organizational, and problem-solving skills.
• Ability to remain calm and effective in high-stress situations, exercise critical thinking and sound judgment, and prioritize emergent and non-emergent situations.
• Proficiency in quickly and accurately entering detailed information, with the ability to type quickly while receiving data or information via phone, radio, or other electronic devices.
• Proficiency in Microsoft 365 Proficient computer skills and the ability to learn and use specialized software.
• Ability to prioritize work and maintain a high level of confidentiality in handling both emergency situations and day-to-day activities.
• Ability to acquire and maintain a DOE Q-level clearance, which includes a drug screen and government security investigation. Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE O 472.2A for additional information.

Preferred Qualifications

• A working knowledge of DOE O 151.1D, Comprehensive Emergency Management System, is desirable.

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Job Application Submission Window

The anticipated closing window for application submission is up to 30 days and may be extended as needed.

Annual Salary Range (based on full-time 40 hours per week)

Job Profile: Specialist III / Annual Salary Range: $56,800 - $93,700

NREL takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions.

Benefits Summary

Benefits include medical, dental, and vision insurance; short*- and long-term disability insurance; pension benefits*; 403(b) Employee Savings Plan with employer match*; life and accidental death and dismemberment (AD&D) insurance; personal time off (PTO) and sick leave; paid holidays; and tuition reimbursement*. NREL employees may be eligible for, but are not guaranteed, performance-, merit-, and achievement- based awards that include a monetary component. Some positions may be eligible for relocation expense reimbursement. Limited-term positions are not eligible for long-term disability or tuition reimbursement.

* Based on eligibility rules

Badging Requirement

NREL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as required by Homeland Security Presidential Directive 12 (HSPD-12), which includes a favorable background investigation.

Drug Free Workplace

NREL is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug.

If you are offered employment at NREL, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.

Submission Guidelines

Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

Reasonable Accommodations

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