Field Service Manager

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is hiring - High Potential Leader!

Service Managers fill a key leadership position in our customer-facing organization. They are responsible for providing tactical and strategic level management, leadership to service professionals and own the P&L for a large service branch located in Bensalem, PA

We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.

Core Responsibilities and Tasks

• Creates and maintains a safe working environment and culture within the organization
• Translates customer requirements into workforce plans and objectives
• Ensures team can deliver a best-in-class customer service experience
• Own overall business performance
• Takes care of company property
• Involved in setting department budgets and managing expenses
• Actively involved in workforce planning
• Expected to address and resolve employee relation issues and escalate significant issues to management
• Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
• Responsible for attraction, retention, engagement, performance, and development of employees
• Provides day-to-day direction of fundamental tasks

Organization Impact:

• Operational management
• Autonomy to make decisions that impact the service branch’s span of control
• Responsible for customer management and retention in the area
• Financial, contractual, and operations impact at the regional/strategic level

FORMAL EDUCATION:

• Bachelor’s degree strongly preferred
• Technical degree, equivalent military experience, or applicable industry equivalent experience in lieu of degree
• Experience managing DOT Fleet and DOT compliance

KNOWLEDGE & EXPERIENCE:

• High business acumen
• 5-7 years of technical experience, including industrial or commercial process water experience or three years of industry-specific experience (high purity water)
• 3 years of leadership or management experience, demonstrating the ability to lead and motivate teams
• Proficient with computers, business software such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
• Demonstrates critical thinking and complex troubleshooting in or to guide and advise team members and customers
• Ability to defuse customer situations or internal issues and resolve conflicts
• Ability to communicate up, down, and across teams
• Ability to pass a background that includes DMV, drug screen, credit and criminal checks

DRIVING REQUIREMENTS:
Able to operate a company vehicle
Able to pass driver requirements which include:

• Driver Application for Employment
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On-Duty Hours
• Road Test
• Copy of Driver’s License (Front and Back)
• Copy of Medical Certificate

Additional Details

• Receives coaching and guidance from senior management
• Defines and drives customer, employee, and safety management, as well as interpersonal relationship and leadership skills

TRAVEL REQUIREMENTS: 10% Local or more within the region

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

#LI-JTHOMPSON1

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.