It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Overview
Field Service Specialist performs battery and system field inspections, system analysis and coordinate major installations.
Area of Focus
Field Service Specialist conducts Battery and system field inspections, system analysis and installation coordination to determine whether the cause of failure is a warranty or customer-related problem; negotiate resolution with customer.
Responsibilities
• Coordinate battery installation, contract testing and acceptance
• Develop service contract opportunities
• Review installation quotation requests and submit pricing to sales
• Coordinate warranty work with C&D agents and sub-contractors
• Coordinate technical evaluation of all C&D-sponsored SMP contracts
• Train C&D employees, agents and customers on battery installation and maintenance procedures
• Cause of failures/malfunction
• Warranty adjustment, replacement, service repairs
• Battery warranty adjustments
• Full, no-charge replacements
Basic Qualifications
• Associates degree or equivalent in electrical/electronic engineering
• Minimum five years’ experience with industrial standby batteries; knowledge of UPS equipment, telecommunications
• Systems and switchgear systems
if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!