HVAC Service Coordinator

Looking to TRADE up to a better opportunity in the HVAC Trades? Precision Today is looking for a self-motivated individual with a positive attitude to join our growing and dedicated HVAC team.

 

Why join THIS HVAC team:

• Medical, Prescription, Dental, Vision (100% covered by the company)
• Disability & Term Life Insurance
• Matching 401k benefits
• Fully stocked truck
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

Your key Job Duties will include:

• Ensuring all sold work is properly ordered, booked and completed.
• Coordinating with/assisting techs to ensure the proper parts are ordered.
• Coordinating with/assisting dispatch to ensure follow up work is booked properly to align with parts and customer availability.
• Updating customers on follow up work when ordered parts on ordered
• Managing the techs profiles in Service Titan – ensuring all Precision Today and 5 Star technicians service titan profiles are up to date to include pay rate, skill sets, availability, shifts, etc.
• Building and managing the on-call schedule for 5 Star and Precision Today HVAC technicians
• Ensuring all Precision Today and 5 Star service techs have properly working technology (phones/ipads)
• Managing truck inventory for all Precision Today and 5 star HVAC service technicians
• Ensure all techs have the proper service inventory on truck at all times
• Perform semi-annual truck inspections on all HVAC service trucks
• Assist the Service Manager with keeping the HVAC price book updated as needed
• Perform other tasks and duties as requested by the service manager
• Maintain and track the service inventory in the Palatine warehouse and the Franklin Park warehouse (after May 1)
• Ensure service inventory levels are maintained within the stated min/max
• Ensure inventories counts are updated as inventory is added/removed

Duties that will not be the service coordinator’s responsibilities:

• Coaching Service system and driving technician performance
• Setting the department batting order and working with dispatch to ensure right tech right call is being properly executed
• Conducting 1:1s / coaching sessions with technicians
• Hiring / Firing HVAC service technicians

Who WE Are: 

• We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 
• We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.

 

• Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
• Professionally answering the phone in a polite, friendly manner.
• Calling customers to set up equipment installations
• Schedule and dispatch jobs for the installers and apprentices
• Know how to establish customer rapport to ensure highest levels of satisfaction.
• Make sure all equipment is ordered and ready for each job, adhering to quality checklist.
• Participate actively in all formal exercises and on-the-job training
• Assist in completing accurate and timely paperwork.

• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better at your job tomorrow than you are today.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

 

 

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