HVAC Technical Support Advisor

HVAC Technical Support Advisor

Location: Blue Bell, PA

Peirce-Phelps, LLC is accepting applications for an experienced Tech Support Advisor to provide technical support to our dealer base.

Peirce-Phelps has been proudly serving our communities since 1926. We are a distributor of residential and commercial HVAC equipment, building/home automation and energy management systems. In addition, we stock all the parts and supplies required for installation and repair. We strategically and carefully partner with high quality manufacturers that stand behind their products. Together, we create a solid bond that is long-term and provides consistency in quality products and services. This success can only be attributed to employing the best workforce in the industry, which you could be a part of! Apply today for more information.

Why work with Peirce Phelps?

• Highly competitive pay
• Comprehensive benefits package
• Medical, dental, vision
• HSA available
• Wellness incentive program
• 401k w/ company match
• 3 weeks Paid vacation
• 6 Sick days
• 9 Paid holidays + 2 floating holidays
• Short and long term disability
• Life insurance
• Supplemental insurance avialable
• Tuition Reimbursement.
• Growth and advancement Opportunities

Requirements

• HVAC service experience
• Strong troubleshooting and analytical skills
• Solid verbal and written communication skills
• Proven ability to work in a fast-paced environment
• Excellent customer service skills including organizational, interpersonal communication, and presentation skills
• Strong work ethic
• Experience working cross-functionally with many internal group, successfully

Duties

• Trade knowledge of HVAC systems, both Residential and Commercial
• Installation requirements plus basic code knowledge
• Service troubleshooting skills
• Ability to read/troubleshoot from wiring diagrams
• Ability to comprehend then rearticulate technical manuals/instructions
• Self-sufficient, proactive doer who works well within a team
• Willing to embrace, learn new technologies
• Problem resolution
• Negotiation skills
• PC capable including Word, EXCEL, PowerPoint
• Strong communication skills with all levels of technical knowledge
• Customer Service oriented
• Knowledge of HVAC controls
• Occasional travel to Peirce-Phelps branch locations