Status:
Regular, Full timeLocation:
Burnaby, British ColumbiaReporting to the Business Centre Manager, the Inside Salesperson sells datacom products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.
MAIN RESPONSIBILITIES:
• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.
REQUIREMENTS:
• One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience;
• Good (English and / or French) communication skills written and spoken
• Demonstrated people skills;
• Excellent organizational skills;
• Knowledge of products and services sold within our market;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook).
We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
Flexible group insurance plan customizable to your needs.
Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
Group RRSP with employer contribution and TFSA.
Postsecondary Scholarship Program for our employee’s children.
Charging terminals available at our facilities.
Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.