Key Account Manager

Key Account Manager

The salary range for this position depends on experience level ranging from $114,000 to $142,000.00

Job Summary

• Responsible for managing a portfolio of largest and/or most politically sensitive commercial, industrial and municipal customers.
• Influences and advises key customers on natural gas and electrical related issues including, but not limited to: account management, collections, products and services, and large project management.
• Promotes sales of natural gas and electricity, and responsible for the promotion of company programs and projects and managing trade allies and nonresidential customers.
• Provides technical support and data analysis, interpret load information data and policy interpretation.
• Continuous learner which results in ability to promote new emerging energy technologies such as Batteries and Micro-grids.
• Functions as team lead for various customer and internal projects and initiatives.
• Leads negotiations with customers on a variety of tariff, rate and service issues. Leads contracts from initial to executed state.
• Supports company emergency restoration efforts in lead roles.
• Insures company and customer compliance from a policy, safety and regulatory standpoint.
• Frequent interaction with internal and external Senior Leadership

Key Responsibilities

• Lead company specific programs to improve assigned customer relationships as well as managing regular communications and issue resolution. i.e. Executive to Executive Program, pricing updates for large customers, communication plan for senior executives to network with key customer executives. (10%, P)

• Facilitate large customer projects assuring clear internal and external communications of complex subjects, identify, elevating and resolving issues while managing customers’ expectations. Assume project ownership and oversight from a Key Account Manager role. (30%, P)

• Support the implementation of company programs and projects. Secure and deliver Economic Development grants and Energy Efficiency leads, support and promote natural gas and electric growth and REV programs. (50%, P)

• Manage and resolve Credit, Collections and Revenue issues for assigned Key Account customers. (10%, P)

Required Qualifications

• Education & Experience Required:
  • Masters in Business Administration is a plus, or minimum 10 + years directly related technical utility experience requiring business customer interaction.

• Skills/Abilities:
  • Skilled communicator with effective influencing skills
  • Ability to work to targets and tight deadlines
  • Confident decision maker
  • Strong customer service skills
  • Contract negotiation skills
  • Working knowledge of company tariffs
  • Accomplished in public speaking
  • Professional executive level account/portfolio management skills
  • Strong technical aptitude
  • Fluent in company computer applications-SAP/Microsoft Office Suite

• Abilities:
  • Able to work independently and in a team environment
  • Experience managing challenging customer situations
  • Independentally solve complex problems applying math and technical knowledge
  • Able to lead and guide complicated projects (project management)

Preferred Qualifications

• Preferred B.S. degree in Engineering, Marketing, Math or equivalent.

• Delivering for the Business:
  • Global view of the Business - ADVANCED
  • Achieving Results and Continuous Improvements - ADVANCED
  • Initiative - ADVANCED
  • Innovation & Creativity - ADVANCED

• Global Relationships:
  • Flexibility & Globalization - ADVANCED
  • Customer Focus - EXPERT
  • Communicating & Influencing - ADVANCED
  • Team Work - ADVANCED

• Managing People:
  • Team Management - COMPETENT
  • Developing Others - COMPETENT

• Iberdrola IUSA Competency Model
• Delivering for the Business:
• Innovation & Creativity
• Expert – Innovates & creates new concepts (Products, services, processes etc).
• Advanced – Fosters creative, innovative atmosphere in his/her working environment.
• Competent – Has innovative ideas by applying experiences and knowledge already learned.
• Initial – Willingly accepts innovative approaches.
• Initiative
• Expert – Creates opportunities and acts with future vision.
• Advanced – Anticipates problems and opportunities and acts accordingly.
• Competent – Acts quickly and decisively in uncertain situations.
• Initial – Solves problems in day-to-day role.
• Achieving Results and Continuous Improvements
• Expert – Assumes new challenges, taking calculated risks.
• Advanced – Makes changes in order to improve performance or results.
• Competent – Creates own working standards, places high demands on him/herself and the results achieved.
• Initial – Performs work adequately, striving for effectiveness. Achieves agreed goals.
• Global view of the Business
• Expert – Has a view of the organizational environment and the external market.
• Advanced – Can identify how his/her own business area contributes to the Iberdrola Group.
• Competent – Identifies and understands the relationships and links with other areas across the organization.
• Initial – Knows and understands own area of responsibility.
• Global Relationships:
• Expert – Promotes teamwork across departments.
• Team Work
• Advanced – Creates a team.
• Competent – Involves himself/herself proactively in the team.
• Initial – Participates in the team.
• Communicating & Influencing
• Expert – Uses net work of contacts positively and encourages collaboration to successfully achieve objectives.
• Advanced – Exerts influence by using persuasive and convincing techniques.
• Competent – Effectively communicates in more complex situations with a variety of people, with whom there may or may not be regular contact.
• Initial – Communicates appropriately with others within the usual working environment.
• Customer Focus
• Expert – Anticipates future needs.
• Advanced – Improves Service for current needs.
• Competent – Commits to the Customer.
• Initial – Responds to customer requests.
• Flexibility & Globalization
• Expert – Instigates change.
• Advanced – Facilitates change, adapts action strategy according to the changes in the internal/external environment.
• Competent – Adapts his/her way of working to new requirements.
• Initial – Accepts the need to be flexible, reacts with a positive attitude to changes.
• Managing People:
• Developing Others
• Expert – Generates a culture of professional development, contributing to the sustained growth of the organization.
• Advanced – Proposes and carries out individual development activities.
• Competent – Performs constant development activities for the team as a whole.
• Initial – Carries out specific development actions.
• Team Management
• Expert – His/her team interacts in an optimal way across the organization.
• Advanced – Demands High performance.
• Competent – Takes each team member into account when making decisions, as well as the team as a whole.
• Initial – Encourages team effectiveness by distributing tasks appropriately.

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

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