Key Accountabilities & Responsibilities
Content Management and Curation:
- Manage and curate HR portal content (Help/Minerva/other) and customer journeys.
- Maintain online copy for front-end/portal development.
- Publish and maintain version control of policy and handbook documentation, working with local owners.
- Self-Service Feature Promotion:
- Promote and manage change associated with self-service feature releases.
- Leverage and promote Workday Help.
- Transition Planning and Execution:
- Support SMEs in defining activities for transition and document these as part of the RBD backlog.
- Develop transition plans, including SOPs, issue logs, and hyper-care support, to ensure smooth integration into GDC.
- Agile and Backlog Management:
- Work within an Agile framework to prioritize and refine the RBD backlog, including tasks, tools, and processes for transition.
- Actively participate in Agile ceremonies, including sprint planning, retrospectives, and reviews.
Stakeholder Collaboration:
- Engage with global stakeholders across HR and other domains to align goals and expectations.
- Act as a bridge between global teams and the GDC, ensuring clear communication and alignment.
- Digital Tools and Data Platform Enablement:
- Identify opportunities for leveraging digital tools and data platforms to support process transitions and to-be designs.
- Work with innovation teams to incorporate advanced technology solutions into operational workflows.
Data Analysis and Reporting:
- Use tools such as Power BI, SharePoint, and JIRA to track progress, and provide actionable insights.
- Analyze process performance data to recommend further optimizations or improvements.
- Shift Flexibility and Global Engagement:
- Maintain flexibility to work in shifts aligned with stakeholder time zones across regions.
- Balance real-time collaboration with asynchronous communication to ensure seamless execution.
Continuous Improvement:
- Proactively identify and propose process enhancements and innovative solutions to drive operational excellence.
- Support feedback loops to refine workflows and improve alignment with GDC objectives.
Influence And Decision-Making Authority
- Strong analytical and problem-solving skills.
- Expertise in documenting as-is and to-be processes and creating transition plans.
- Understanding of Agile ways of working.
- Familiarity with Digital tools, Gen AI technologies, and their application in business operations.
- Proficiency in tools like JIRA, Power BI, SharePoint, and MS Office Suite.
- Excellent communication and stakeholder management skills.
- Flexibility to work across time zones and adapt to varying shifts.
- Ability to thrive in unstructured environments and work collaboratively with SMEs and cross-functional teams.
Job Requirements & Capabilities
Qualifications:
- Bachelorβs degree in business administration, HR, Finance, or related fields; MBA is a plus.
- 5-8 years of experience in a similar role, preferably with exposure to HR or related processes.
- Proven experience in documenting processes and supporting activity transitions in shared service or global delivery setups.
- Familiarity with Agile frameworks and backlog management practices.
- Certification in business analysis or Agile methodologies (e.g., CBAP, PMI-PBA) is a plus.