People Solution Group Specialist

People Solution Specialist

Reporting to Director, P&O Corporate Systems

Location: Rochester, NY

Work Type: Office

The base salary range for this position is dependent upon experience and location, ranging from to $85,000 to $107,000

Job Summary:

The People Solution Group (PSG) Specialist provides a range of services in support of the HR Operations function and overall HR service delivery model. This role will provide exceptional customer service as well as subject matter expertise on the processes supported. The PSG Specialist will serve as the first point of contact for ‘Tier 1’ HR related questions by responding to incoming inquiries and cases related to a variety of common HR processes and procedures. The PSG Specialist will also provide solutions and support across a variety of cross-functional projects, process workflows, collaborating with all functional areas of HR to develop and implement initiatives to address employee concerns, promote a positive work environment, and be a trusted resource for our HR business partners and people leaders.

Key Responsibilities:

• Respond accurately, timely, and consistently to incoming inquiries and change requests within required standards and service level agreements (‘SLA’s’).
• Ensure that correct and concise information is captured in the Service Now case management system to allow for an audit trail and accurate metrics reporting.
• Provide tactical on-site support to HR business partners and local business leaders.
• Partner with other HR departments to support our Total Health and retirement programs, people review processes, benefits/career fairs, and special projects and initiatives as needed.
• Contribute to process improvement efforts by identifying opportunities to streamline workflows, enhance efficiency, and optimize the employee and people leader experience.
• Provide clear explanations of HR and company policies, procedures, processes, and administration to employees and people leaders.
• Coach employees and people leaders through all direct access system activities including SAP, Service Now, and Workday.
• Escalate or transition requests to third party vendors or subject matter experts as needed, ensuring a warm handoff and exceptional customer service.
• Understand the importance of confidentiality and data integrity, strictly adhering to internal practices to ensure data privacy and compliance with all federal, state, and local labor laws and regulations.
• 15%-20% of the role requires jurisdictional site visits.

Qualifications:

• Bachelor’s degree in human resources, business administration, or a related field (or 5+ years’ equivalent experience).
• At least three years of experience in a human resources or people advisory role.
• Strong knowledge of employment laws and regulations.
• Strong communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• High level of confidentiality and professionalism.
• Intermediate in Microsoft Office (i.e., Word, Excel, PowerPoint).
• Strong ability to identify issues and offer practical solutions.
• Clear, concise, and effective communicator with employees and people leaders.
• Ability to handle sensitive information with discretion.
• Strong understanding of legal compliance and HR best practices.
• Efficient in managing HR administrative tasks and coordinating various HR functions.
• Experience working for a multi-state and/or global organization.

Preferrred Qualifications:

• Professional certification (i.e., PHR, SHRM-CP, or similar)
• HR systems experience (i.e., SAP, Service Now, Workday, or similar)
• Retiree benefits knowledge

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Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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