Project Leader & System support IoT
Schréder
Full-time
On-site
Malmö Skåne County Sweden
Green Jobs
Company Description
Want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities. A family-owned Belgian company with headquarters in Brussels, we are present in over 70 countries on 5 continents.
Will you take the challenge? Let’s light up the future together!
Job Description
The Project leader & System support IoT is a key position to manage, coordinate and lead the roll out of IoT projects within road, city and tunnel/infra segments. First point of contact for customers and maintain customer contacts at the operational level. It is a versatile position. The position ensures not only that the operational service is satisfactory, but also that it is tailored to the customer's needs, objectives and challenges. Partly through SLAs (Service Level Agreements). The Project leader & System support IoT works closely together with the Business Development EXEDRA & IoT and subcontractors/partners to achieve the required SLAs and make sure projects become successful.
Main responsibilities:
1. Project leading Connected lighting and IoT project in the Nordic countries, Sweden is main.
• Answering tenders for connectivity & IoT
• Define tailor made solutions
• Project management
• Subcontractor and partner interaction & coordination
• Customer interactions.
• Work close with our Schréder Hyperion Team in Lisboa for Level 2 support
2. Maintaining existing and new service-related tasks:
- Customer service
• Following up and reporting SLA
• Reporting incidents
• Organizing meetings with largest customers for follow up on SLA’s
• Setting up systems and processes to manage tickets
• Internal follow-up of Customer Complaints together with involved services (Schréder Hyperion, engineering and purchasing)
- Organization and follow-up of interventions, invoicing.
- Managing, planning and following up subcontractors & partners.
3. Introducing innovative solutions that will improve customer service:
- Developing platforms to structure agreements made with customers (specifications, SLA,…)
Qualifications
- Bachelor's degree in technical studies, ICT, or relevant field.
- From 5 to 10 years’ experience
- Good technical knowledge of lighting equipment (internal training provided)
- Good knowledge of ICT (Excel, Word, Powerpoint, Sharepoint, service platforms, ERP)
- Degree and experience in project management
- Languages: SE – ENG is mandatory – Other Nordic languages is beneficial
- Experience with ITIL is an advantage
- Works in a structured and planned way
- Can anticipate rapidly changing situations
- Good communication skills, assertively and good self-confidence
- Flexibility
Additional Information
What we have waiting for you
Compensation package: In addition to a competitive and attractive compensation package, we offer a great number of extra-legal advantages such as flexible working hours, structural homeworking, a market competitive salary, performance bonus, a company car.
A positive work environment: You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.
Growth opportunities: You will be part of a global company encouraging employees to learn and develop daily and pursue their career goals at Schréder. Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone, and grow with us!
Open communication: We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.
Shared purpose: If you will be here with us, we share the same values.
Deeper connections: We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration.
Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.
At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us!
Want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities. A family-owned Belgian company with headquarters in Brussels, we are present in over 70 countries on 5 continents.
Will you take the challenge? Let’s light up the future together!
Job Description
The Project leader & System support IoT is a key position to manage, coordinate and lead the roll out of IoT projects within road, city and tunnel/infra segments. First point of contact for customers and maintain customer contacts at the operational level. It is a versatile position. The position ensures not only that the operational service is satisfactory, but also that it is tailored to the customer's needs, objectives and challenges. Partly through SLAs (Service Level Agreements). The Project leader & System support IoT works closely together with the Business Development EXEDRA & IoT and subcontractors/partners to achieve the required SLAs and make sure projects become successful.
Main responsibilities:
1. Project leading Connected lighting and IoT project in the Nordic countries, Sweden is main.
• Answering tenders for connectivity & IoT
• Define tailor made solutions
• Project management
• Subcontractor and partner interaction & coordination
• Customer interactions.
• Work close with our Schréder Hyperion Team in Lisboa for Level 2 support
2. Maintaining existing and new service-related tasks:
- Customer service
• Following up and reporting SLA
• Reporting incidents
• Organizing meetings with largest customers for follow up on SLA’s
• Setting up systems and processes to manage tickets
• Internal follow-up of Customer Complaints together with involved services (Schréder Hyperion, engineering and purchasing)
- Organization and follow-up of interventions, invoicing.
- Managing, planning and following up subcontractors & partners.
3. Introducing innovative solutions that will improve customer service:
- Developing platforms to structure agreements made with customers (specifications, SLA,…)
Qualifications
- Bachelor's degree in technical studies, ICT, or relevant field.
- From 5 to 10 years’ experience
- Good technical knowledge of lighting equipment (internal training provided)
- Good knowledge of ICT (Excel, Word, Powerpoint, Sharepoint, service platforms, ERP)
- Degree and experience in project management
- Languages: SE – ENG is mandatory – Other Nordic languages is beneficial
- Experience with ITIL is an advantage
- Works in a structured and planned way
- Can anticipate rapidly changing situations
- Good communication skills, assertively and good self-confidence
- Flexibility
Additional Information
What we have waiting for you
Compensation package: In addition to a competitive and attractive compensation package, we offer a great number of extra-legal advantages such as flexible working hours, structural homeworking, a market competitive salary, performance bonus, a company car.
A positive work environment: You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.
Growth opportunities: You will be part of a global company encouraging employees to learn and develop daily and pursue their career goals at Schréder. Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone, and grow with us!
Open communication: We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.
Shared purpose: If you will be here with us, we share the same values.
Deeper connections: We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration.
Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.
At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us!