Rated Customer Success Associate - Mandarin Speaker
EcoVadis
Full-time
On-site
Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia
GreenTech Jobs
Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.
Duties include:
Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.
Engage with customers via phone, email and video calls
Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process
Encourage customers to use all features available to them
Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
Develop trusted advisor relationships with key account stakeholders, and executives
Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Prepare reports on accounts/market status
Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.
Localization Support
As we continue to grow, you may be asked to contribute towards other tasks.
Qualifications
2+ years in an onboarding or account management, ideally in a B2B environment
Passionate about excellent customer service
Attention to detail and a clear communicator
Passion for sustainability
Bachelor’s degree required
Fluent Chinese and English are required, nice to have Korean, Thai, or Hindi
Experience with Salesforce or CRM software preferred
Proactive in suggesting, designing and implementing ideas and improvements
Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes
Team player
Additional Information
Full Time Position
Location: Kuala Lumpur
In return for your expertise, we offer:
Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employee-led resource groups
Medical Aid coverage in accordance with company policy
Hybrid work model
Work from abroad policy
Paid employee volunteer day
Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.
Duties include:
Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.
Engage with customers via phone, email and video calls
Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process
Encourage customers to use all features available to them
Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
Develop trusted advisor relationships with key account stakeholders, and executives
Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Prepare reports on accounts/market status
Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.
Localization Support
As we continue to grow, you may be asked to contribute towards other tasks.
Qualifications
2+ years in an onboarding or account management, ideally in a B2B environment
Passionate about excellent customer service
Attention to detail and a clear communicator
Passion for sustainability
Bachelor’s degree required
Fluent Chinese and English are required, nice to have Korean, Thai, or Hindi
Experience with Salesforce or CRM software preferred
Proactive in suggesting, designing and implementing ideas and improvements
Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes
Team player
Additional Information
Full Time Position
Location: Kuala Lumpur
In return for your expertise, we offer:
Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employee-led resource groups
Medical Aid coverage in accordance with company policy
Hybrid work model
Work from abroad policy
Paid employee volunteer day
Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.