Commercial Tools Trainer

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 113+ million users in 19 countries have already saved more than 419 million meals from going to waste - saving more than 1,132,000+ tonnes of CO2e! This year, Too Good To Go also reached 7th place among the most downloaded Food & Drink Apps worldwide, in the H1 2022 Apptopia ranking.

We look for talented people with diverse backgrounds to join our team. Right now, we’re recruiting a Commercial Tools Trainer based in London, UK.

The Tool trainer understands the importance of using Commercial tools in the best way possible, and is able to pass on this knowledge to tool users. You will support and inspire teams through the development of training materials and delivery of both in-person and online training sessions.   

Your mission

For this role, you will collaborate with the Commercial Tool OPS team and across countries, to identify knowledge gaps, prepare learning material and evaluate results after each training session. Ultimately, you will help increase the overall tool adoption and thereby performance of our local commercial teams by ensuring they have the right knowledge of our commercial tools to increase productivity and achieve their goals.

You will report to the Commercial Tool Trainer Lead and will also work closely with leadership in the various Sales teams across all markets (Manufacturing/Parcels, Marketplace, Platform, Date labeling, etc.)

Main responsibilities:

• Onboarding of new employees - Learning how to use the tools
• Ongoing training for existing users to ensure continued high adoption and correct usage of tools (Enabling users to self serve)
• Training related to Changes in Commercial Tools and processes to ensure continued correct usage and adoption
• Commercial Tools to deliver training on:
• Salesforce (CRM) 
• Ninja (Production system)
• M3 (Inventory management/ERP)
• Aircall (VoIP)
• Twilio (mass texting tool)
• LinkedIN sales navigator
• NEW Tools!

Main Deliverables:

• Delivering training sessions (Online and Onsite).
• Conducting skills gap analyses to identify areas of improvement.
• Identifying challenges faced by teams and recommending process improvements.
• Lead implementation of the Commercial Tools training programs across different countries
• Produce and maintain physical and digital educational material in collaboration with the team and other stakeholders (e.g. videos and case studies)
• Maintaining and answering Tool user questions from the Local markets.
• Respond to Training requests submitted via form in Asana
• Collect feedback from attendees and managers about training courses.
• Work closely with the Global L&D team and provide input on the Global L&D roadmap, material and implementation.

Profile and skills:

• Tool Specialist (ERP knowledge and advantage)
• Educator
• Excellent Presentation skills
• Great at handling Change management
• Knowing your audience

Our Values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What We Have To Offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.

How To Apply

We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.

Submit your CV and Cover letter in English.